REFUNDS AND RETURNS POLICY
It is the intention of Spot On Print to provide our customers with products that meet the specifications stated on our web site as well as our customer’s expectations. In the unlikely event that our customer’s expectations are not met, we ask that the customer emails us immediately with photos and a description of the problem and we will make every effort to reach a fast and mutually agreeable resolution.
It is important to note that all of our signage is custom printed with artwork which the customer approves prior to printing, so it is essential that you select your product and check your artwork very carefully. It is also important to note that the colours in the artwork proof displayed on your screen are not accurate. Colours will print differently on different printers and materials and will display differently on different computer screens. If a colour is important it is essential that a Pantone (PMS) colour is advised prior to the artwork proof being approved, so we can do our best to achieve the closest possible colour match.
Spot On Print will repair or replace any products which are not as stated on our web site, not as shown on the approved artwork proof (please note the above paragraph regarding colours) or are found to be defective within the warranty period stated on our web site.
In the event of a warranty issue being notified, and photos of the issue being received, Spot On Print will:
If notified within 14 days of the goods being received by the customer:
a) Arrange and pay for the return of the goods to Spot On Print for repair, then repair the goods and return them at no cost to the customer; or
b) Replace the goods at no cost to the customer. If Spot On Print requires the goods to be returned, Spot On Print will arrange and pay for the return of the goods.
If notified later than 14 days of the goods being received by the customer:
c) Require the customer to return the goods toSpot On Print (at the customer’s cost). Spot On Print will then repair or replace the goods and return them at no cost to the customer.
In the event of a warranty claim, Spot On Print liability will be limited to the cost of repairing or replacing the goods. Spot On Print will not be liable for any associated costs incurred by the customer as a result of a warranty claim. This includes, but is not limited to, the cost of installing the signage that is the subject of the warranty claim. It is essential that all signage is carefully inspected at time of receipt – and approved or rejected by the customer prior to the customer arranging installation of the signage.
For more information about our policies, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
Unit 4/6 Buckingham Drive, Wangara, WA, 6065, Australia